Frequently Asked Questions

Below is a list of the most common questions that we receive. Please read this list before enquiring for further help.

• Phone Unlocking

  • You need to check that your device is not locked to any one provider. If you aren't sure if it is then the simplest way to check this is to put a sim card from a different operator into your phone and see if it still works. If this works your device is not locked.

• What type of devices can the data sim card be used with?

  • Please ensure that your device is unlocked and not tied to a network. There are no restrictions on what device it can be used in. The sim works with all smartphones and tablets - if inserted to a USB dongle or 4G router you can connect your laptop computer to receive data.

• Should data roaming be turned on or off?

  • For any device which the sim is inside, data roaming must be switched on, therefore if you are inserting the sim directly into your smartphone or tablet computer then you should turn data roaming on.
    If you are using the sim card with a router we recommend that data roaming is turned off in your phone, but on in the MiFi. This is to ensure that you don't accidentally use the Internet on your phone's internal sim.